Field Service Technician

17 hours ago

Arlington, Virginia, United States Kodak Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team in the Virginia/North Carolina region. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing Kodak and multi-vendor systems, including hardware, software, and networking products.

Key Responsibilities
  • Install and optimize HW/SW/Network products and configurations at customer sites
  • Diagnose and optimize product performance
  • Ensure customer satisfaction by advising on preventive maintenance, Equipment Maintenance Agreements (EMA), support services, training, and configurations
  • Manage territory, including customer calls, service reports, expense reports, and weekly time reports
  • Perform necessary servicing and preventative maintenance of equipment
  • System installation, maintenance, and ongoing support of equipment
  • Provide operator training and ongoing support for customers
  • Develop strong relationships with customers and strive to exceed customer expectations
  • Act as customer liaison to drive customer issues to resolution
  • Drive revenue growth initiatives as assigned by management
  • Build and foster strong relationships with sales partners
  • Inform management of issues affecting personal/product performance, job duties, and SOP while offering suggested improvements and innovation
Requirements
  • A+ Certification or equivalent experience servicing PC hardware and software
  • Associates Degree or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience
  • Three or more years related field service experience
  • Previous experience servicing similar equipment
  • Previous experience managing a territory
  • Experience in the Graphic Arts industry would be an asset
  • Knowledge of Electro-photography / Digital Printing
  • Basic understanding of Color Theory
  • Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment
Work Environment

The Field Service Technician may work in a high-availability/mission-critical account where system outages may occur. The individual must be proactive in responding to potential equipment issues to prevent unplanned interruption of customers' business. The FE may be required to provide on-call, after-hours support or work different shifts based on company needs. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District. Must be willing to travel (possibly internationally) for short- and long-term assignments, as required. Must have and maintain a valid driver's license, passport, and other designated information. Ability to obtain security clearance as required by customers.

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