IT Technical Support Specialist

4 weeks ago


Miami, United States Currency Exchange International Full time
  • About the Role:
  • We are seeking a highly skilled IT Help Desk Technician to join our team at Currency Exchange International in Miami, FL. As an IT Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems and networks.
  • Key Responsibilities:
  • Assist with local helpdesk issues and respond to help requests from remote branch locations and offices using remote access tools.
  • Document completed work using the company ticketing system and perform hands-on work for various cabling or installation purposes within the office.
  • Provide on-call support to office users during some off-hours and have a strong working knowledge of Windows, Microsoft Office, MS-DOS, communications software, virus protection, and diagnostic software.
  • Requirements:
  • Experience in a PC/local area network support environment and strong technical knowledge of PCs, laptops, printers, and peripheral hardware devices.
  • Ability to diagnose and resolve onsite and remote PC-related computing problems and stay up-to-date with the latest technology trends and advancements.
  • Benefits:
  • Commuter Reimbursement, Holiday Pay, Vacation Pay, Sick/Personal Days, 401K Plan, Health/Dental/Vision, and Short and Long-Term Disability.
  • Currency Exchange International is committed to providing a fair and inclusive interview process for all candidates and invites and supports applications from individuals with disabilities.


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