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Business Operations Leader

2 weeks ago

Green Bay, Wisconsin, United States Titan Security Full time

**Key Responsibilities:**

* Responsible for operational excellence and development of the operating teams including scheduling, field supervision, portfolio management and other supporting functions.
* Works with VP of Operations to set key metrics and goals to assess performance of operations teams.
* Schedules, conducts, and manages recurring group and individual meetings to drive service excellence and achievement of client and company goals.
* Oversees annual review process for operations teams, including documentation of positive and negative performance, informal coaching and team member development.
* Reviews disciplinary issues with operating teams to ensure compliance with company and union guidelines. Consults with HR to review concerns and questions.
* Supports operating teams and HR in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals
* Supports operating teams in hiring, training and on-boarding. Troubleshoots and remove barriers to hiring challenges and onboarding issues.
* Explains company personnel policies, benefits, and procedures to all staff and job applicants, as needed.
* Compile and prepare internal and external reports and documents pertaining to personnel activities and account trends
* Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
* Stays current on federal, state and local CBA guidelines relative to our services
* Supports the organization's culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
* Review new business opportunities with sales team members, reviewing alignment with company growth goals and culture.
* Prepare internal and external correspondence and memos as needed