Senior Pet Services Associate

3 weeks ago


Marquand, Missouri, United States Petco Full time

Senior Pet Services Associate

Category: Retail

Schedule: Part-time

As a vital member of our team, you will enhance the customer experience by actively engaging with pet owners and utilizing your expertise. Your role involves:

  • Delivering prompt and friendly service to all customers, identifying their needs, and recommending suitable products and services.
  • Staying informed about local pet-related resources and events, including pet-friendly venues and community activities.
  • Demonstrating a commitment to animal welfare and maintaining a professional atmosphere.
  • Keeping up-to-date with new products and services to effectively communicate their benefits to customers.
  • Responding to customer inquiries regarding products, services, and pricing in a courteous manner.
  • Fostering a collaborative and inclusive team environment.
  • Informing customers about upcoming events and promoting our adoption initiatives.
  • Understanding the strengths of your team members to connect customers with the right resources.
  • Being aware of current promotions and special services.
  • Participating in seasonal training to enhance your knowledge and skills.
  • Completing additional tasks and projects as assigned.
  • Assessing customer inquiries and referring to management when necessary.
  • Performing physical tasks such as lifting, bending, and standing for extended periods.

Key Responsibilities:

EXCEL IN CUSTOMER SERVICE: Your role is crucial in delivering an exceptional experience within our retail locations. Implementing effective sales techniques is essential to meet both immediate and future customer needs.

ENSURE A SAFE ENVIRONMENT: You will be trained to uphold safety protocols, prioritizing the well-being of team members, customers, and pets.

CULTIVATE A TEAM-ORIENTED CULTURE: Being a supportive colleague is essential to fostering a workplace focused on the health and wellness of pets.

ADVANCE YOUR CAREER: As you enhance your skills, you will have opportunities to engage in developmental programs that support your professional growth.

Qualifications:

We seek individuals who take initiative and are committed to achieving results. Ideal candidates will:

  • Demonstrate adaptability in challenging situations and recover quickly from setbacks.
  • Possess a minimum of 2 years of experience in animal care, nutrition, or wellness.
  • Be familiar with grooming certifications and training programs.
  • Understand dog training offerings and schedules.

This position primarily involves indoor tasks, though some responsibilities may require brief outdoor activities. The role demands physical stamina, including lifting up to 50 pounds and maintaining direct customer interaction.



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