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Content Moderator Program Manager
2 weeks ago
TikTok is a leading platform for short-form mobile video, dedicated to inspiring creativity and bringing joy. Our U.S. Data Security division was established to enhance data protection policies and content assurance protocols, ensuring the safety of our U.S. users.
We are seeking a strategic Quality Assurance Lead to oversee the direction and execution of quality assurance and content moderation programs across TikTok U.S. Data Security. This role demands a leader who can drive strategy, manage projects independently, and navigate ambiguous spaces with agility.
About Us
We are a team that creates together and grows together, driven by a mission to inspire creativity and bring joy. We believe in innovation, collaboration, and excellence in every aspect of program management. Our hybrid work schedule requires employees to work in the office 3 days a week, or as directed by their manager/department.
Responsibilities
The successful candidate will be responsible for:
- Providing strategic leadership, management, and direction to a multifaceted team, fostering innovation, collaboration, and excellence in all aspects of program management.
- Overseeing the development and implementation of comprehensive quality assurance and content moderation strategies, ensuring alignment with TikTok's overall mission and values.
- Ensuring seamless collaboration and integration among different teams and projects, facilitating cross-functional engagements and stakeholder alignment.
- Driving the continuous improvement of processes and policies, leveraging insights and data analysis to inform decision-making and program enhancements.
- Managing resource allocation and project prioritization, ensuring the effective use of resources and timely delivery of program objectives.
- Engaging with senior leadership and external partners, representing the Trust and Safety initiatives and advocating for support and resources.
Key Qualifications
To succeed in this role, you will need to demonstrate:
- Proven leadership experience in program management, preferably within content moderation, quality assurance, or related fields.
- Demonstrated ability to lead and inspire a team of senior professionals, managing multiple projects and initiatives across diverse operational areas.
- Strong strategic thinking and problem-solving skills, with a proven track record of driving program success and innovation.
- Excellent communication and stakeholder engagement abilities, capable of effectively navigating complex organizational structures.
- Deep understanding of quality assurance methodologies, content moderation challenges, and the digital media landscape.
Benefits
We offer a comprehensive package of benefits, including:
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- A competitive salary and benefits package.
- Support for physical and mental wellbeing throughout each employee's journey with us.