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Scheduling Coordinator

2 months ago

Virginia Beach Virginia, United States HarmonyCares Full time
About the Role

The Scheduling Analyst is a key member of the HarmonyCares Medical Group team, responsible for developing and implementing strategies to optimize patient engagement and ensure effective workflows.

Key Responsibilities
  • Develop and maintain provider schedules to meet patient needs.
  • Manage provider census through proactive census risk management.
  • Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
  • Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
  • Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
  • Place and receive phone calls to facilitate effective scheduling function.
  • Escalate scheduling concerns, and issues, both internally and externally.
  • Adhere to patient confidentiality policies and procedures.
  • Attend required meetings and in-services.
  • Collaborate with manager, teammates, and other HarmonyCares employees.
Requirements
  • 2+ years college, and/or equivalent experience.
  • 2 years health care related experience.
  • Strong analytical and critical thinking skills.
  • Moves quickly to solve complex, real-time issues.
  • Strong working knowledge of medical terminology, conditions, illnesses and treatment practices.
  • Possesses excellent written and verbal communication skills.
  • Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
  • Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook).