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Position Overview:
Hard Rock International (HRI) stands as a globally recognized entity with a presence in 74 countries, encompassing 183 cafes, 27 hotels, and 12 casinos. Our establishment is renowned for its exceptional collection of music memorabilia, which is showcased at various locations worldwide.
As a prominent player in the hospitality sector, Hard Rock also offers collectible fashion and music-related merchandise alongside our Hard Rock Live performance venues. HRI holds the global trademark for all Hard Rock brands and operates cafes across Europe, Asia, and the Americas, in addition to managing hotel and casino properties globally.
Our flagship Hotel and Casino properties in Florida are among the most successful, owned and operated by HRI's parent entity, The Seminole Tribe of Florida.
In 2018, Hard Rock International was honored as a Forbes Magazine Top Employer for Women and received the Land Operator of the Year award at the Global Gaming Awards.
For further insights into Hard Rock International, please visit our website.
Key Responsibilities:
The Bartender serves as the initial point of contact for guests, setting the tone for their experience before they reach their tables. It is crucial to ensure that guests enjoy a positive atmosphere from the moment they enter the bar.
As a bartender at Hard Rock Cafe, you will embody the roles of a tour guide, communicator, entertainer, decision-maker, memorabilia curator, and musician at heart.
Your duties will include:- Crafting beverages according to specified recipes.
- Demonstrating responsible alcohol service.
- Serving food and managing cash transactions.
- Conducting proficient sales transactions using a point-of-sale system.
- Checking identification for guests who appear under 30 years old.
- Maintaining accurate cash drawer balances.
- Guiding guests to various areas and restrooms.
- Exhibiting comprehensive product knowledge.
- Engaging in suggestive selling techniques.
- Keeping the bar area clean and organized.
- Managing product inventory and stocking liquor, beer, wine, and glassware throughout the shift.
- Properly labeling, dating, and refrigerating prepped items for the bar.
- Ensuring cleanliness of equipment, utensils, and glassware through proper sanitation practices.
- Performing opening, closing, and side duties, including setting up and breaking down the bar, cleaning surfaces, and maintaining the floor.
- Addressing guest inquiries accurately and courteously.
- Creating memorable experiences and entertaining guests to foster loyalty.
This job description outlines the essential functions of the position; it does not encompass all tasks that may be assigned.
Qualifications:
- High School diploma or GED equivalent.
- A minimum of 2 years of high-volume bartending experience is required.
- In certain U.S. states, completion of a food safety certification program may be necessary prior to serving food or alcohol, which could include a food handler's card (e.g., California law mandates this).
Skills:
- Ability to remain composed in a fast-paced environment.
- High level of organization, attention to detail, and urgency.
- Positive and friendly demeanor towards guests.
Physical Demands:
- Capability to move throughout the establishment during visits (standing, walking, kneeling, bending) for extended periods.
- Ability to sit for prolonged durations.
- Repetitive movements of the arms, hands, and wrists.
- Effective verbal communication and auditory perception.
- Manual dexterity and hand-eye coordination, with the ability to work with hands above shoulder level.
- Occasionally lifting, pushing, pulling, balancing, or carrying objects up to 10 pounds.
- Ability to twist body parts in a circular motion.
- Tolerance for exposure to varying temperatures, chemicals, and noise levels.
- Capability to travel via automobile or airplane for extended periods.
Additional Requirements:
- Minimum age of 19 years for employment; in some U.S. states, a legal minimum age may be required to serve food and alcohol (e.g., Nevada requires 21 years). - Adherence to all food safety and sanitation procedures.
- Compliance with general safety standards.
- Duties may involve bending and reaching.
- Maintenance of a well-groomed appearance and adherence to uniform guidelines.
- Commitment to recycling products where feasible.
- Upholding HRC's core values and mission statement.
Closing Statement:
Hard Rock International is an equal opportunity employer. We embrace our motto LOVE ALL SERVE ALL and strive to cultivate an inclusive workplace culture for every team member. Hard Rock encourages applications from individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations when requested by qualified applicants or employees with disabilities, unless such accommodations would impose an undue hardship.
This policy regarding reasonable accommodation applies to all aspects of employment, including the application process.
Disclaimer: While this description aims to accurately reflect the current job, management reserves the right to revise the job or require different tasks as circumstances change (e.g., emergencies, personnel changes, workload fluctuations, or technical developments).