Customer Experience Specialist

3 days ago


Lee's Summit, Missouri, United States Jim Hallam - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative. As a key member of our agency, you will play a vital role in promoting our premier insurance and financial service products to customers.

Key Responsibilities
  • Customer Relationship Building: Forge lasting relationships with customers, ensuring their continued satisfaction through proactive follow-up and exceptional service.
  • Insurance Solutions Expertise: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits
  • Competitive Compensation: Receive a salary plus commission/bonus structure, providing opportunities for growth and financial stability.
  • Professional Development: Participate in ongoing training and development programs to enhance your skills and knowledge.
  • Collaborative Environment: Thrive in a dynamic team environment, working closely with experienced agents and staff to achieve common goals.
  • Opportunities for Advancement: Explore opportunities for career advancement within our agency, with a focus on promoting from within.
Requirements
  • Marketing and Sales Aptitude: Demonstrate a genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication Skills: Possess exceptional communication skills, including written, verbal, and attentive listening abilities.
  • Attention to Detail: Exhibit a people-centric mindset with a keen eye for detail, ensuring accuracy and efficiency in all aspects of the job.
  • Problem-Solving Abilities: Demonstrate proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Possess proficiency in learning and navigating computer functions efficiently.


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