Banking Professional

4 days ago


Valley Forge, Pennsylvania, United States Merck Sharp & Dohme FCU Full time
Job Overview

We are seeking an experienced Banking Professional to join our team at Merck Sharp & Dohme Federal Credit Union (MSDFCU). As a Banking Professional, you will be responsible for providing top-notch customer service, sales, and support to our members in a fast-paced banking environment.

About Us:

As a not-for-profit Credit Union, we offer better rates on savings and loans, and additional products and services. Our goal is to provide our members with a personalized and supportive experience, and we're looking for someone who shares this vision.

Key Responsibilities:

  1. Provide exceptional customer service to members on both the teller and platform sides of servicing at the Branch.
  2. Create member loyalty and grow member share of wallet through a differentiated member experience.
  3. Originate loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit reports, and cross-selling loans.
  4. Prepare loan documentation, initiate credit reports, and conduct closings for home equity, personal, and auto loans.
  5. Resolve problems by clarifying member complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
  6. Process IRA and share certificate transactions.
  7. Assist with Credit Union security procedures.
  8. Meet credit union standards of service and sales using the Creating Member Loyalty sales and referral skills.
  9. Contribute to team effort by accomplishing Balance Score Card Goals as needed.
  10. Perform Teller duties as needed.
  11. Ability to travel to other locations and meet schedule requirements.
  12. Assume additional duties as assigned.

Requirements:

  • High School Diploma required.
  • 2+ years' experience in the Financial Industry.
  • Cash handling experience.
  • Strong sales skills.
  • Strong computer knowledge and Windows skills required.
  • Effective listener and communicator.
  • Strong problem-solving and trouble-shooting skills.
  • Knowledge of spread sheet software preferred.
  • Excellent written and oral communication skills.
  • Should have aptitude for Math.
  • Keen eye for detail and the drive to serve satisfactorily.
  • NMLS required.

Salary and Benefits:

The estimated salary for this role is around $60,000-$80,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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