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Operations Director

1 month ago

Newport Beach, United States Lugano Full time
Job Overview

As an experienced Operations Manager at Lugano, you will oversee and manage all aspects of operations in a retail environment. Your key responsibilities will include developing processes, overseeing multisite facility maintenance, managing vendor relationships, and implementing operational standards. You will also be responsible for training a wide variety of stakeholders on operational standards and serving as the liaison between all Lugano salons and headquarters operations teams.

Key Responsibilities
  • Maintain a comprehensive understanding of all Operations processes and protocols, and continuously collaborate with department leaders to ensure that all operations manuals are accurate, relevant, and up to date.
  • Analyze and gather feedback to develop new processes that improve operational best practices.
  • Develop and implement project plans, including setting objectives, timelines, and allocating resources.
  • Support the Real Estate Development Team on all new locations after opening and on-going operations management.
  • Provide ongoing support to the Salon Operations Team and provide training/info that ensures operational consistency and a high bar of operational excellence.
  • Handle all scheduling of initial services and management of accounts.

Requirements
  • Proven professional experience as an Operations Manager or in a similar role, preferably in a retail or luxury environment.
  • Strong understanding of training methodologies, learning principles, and instructional design.
  • Demonstrated success in process improvement and documentation.
  • Excellent organizational and project management skills.
  • Strong negotiation and vendor management abilities.
  • Aptitude to work independently and collaboratively with the ability to manage multiple priorities.
  • Proactive and clear communication and interpersonal skills.
  • Understanding and ability to be available to respond quickly to emergencies and provide after-hours support as needed.
  • Experience managing facilities for multiple locations, retail is preferred.
  • Knowledge and understanding of luxury retail operations and customer expectations.
  • Ability to travel as required.

What We Offer
  • A competitive annual base compensation of $100,000 (plus an annual bonus).
  • A comprehensive benefits package, including multi-option healthcare plans, 401k with match, and paid time off.
  • The opportunity to work in a fast-growing company with many opportunities for career growth and development.

About Lugano
Lugano is a fast-growing company that values diversity, inclusivity, and employee growth. We are committed to creating a work environment that is clean, orderly, and safe, and we offer a generous compensation package to our employees. If you are a motivated and experienced Operations Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.