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Kitchen Shift Leader

2 months ago

Salem, Oregon, United States Chick-fil-A Full time
Job Summary

We are seeking a highly skilled and experienced Back of House Shift Leader to join our team at Chick-fil-A Kuebler Gateway. As a key member of our operations team, you will be responsible for overseeing the back of the house operations during assigned shifts, ensuring compliance with food quality and safety standards, and providing exceptional customer service.

Key Responsibilities
  • Kitchen Operations: Oversee the preparation, cooking, and plating of food, ensuring compliance with Chick-fil-A's food quality and safety standards.
  • Team Management: Supervise and coordinate the activities of kitchen staff, ensuring efficient workflow and adherence to established procedures. Provide training, coaching, and performance feedback to enhance team performance.
  • Quality Control: Monitor food quality, presentation, and portioning to maintain high standards. Address any issues promptly and implement corrective actions as needed.
  • Inventory Management: Assist in managing inventory levels, conducting inventory counts, and ensuring proper stock rotation. Notify the Back of the House Manager of any shortages or discrepancies.
  • Scheduling: Assist in creating and maintaining staff schedules, ensuring adequate coverage while optimizing labor costs. Coordinate with team members to accommodate time-off requests and availability changes.
  • Food Safety and Sanitation: Ensure compliance with food safety and sanitation regulations. Monitor kitchen cleanliness, enforce proper food handling practices, and conduct regular equipment maintenance checks.
  • Communication: Maintain open lines of communication with the Back of the House Manager, Front of the House Shift Manager, and other team members. Effectively communicate any operational issues, challenges, or special requests.
  • Problem Resolution: Address customer concerns or complaints related to the back of the house operations, seeking resolutions in a timely and professional manner. Collaborate with the management team to implement necessary improvements.
  • Training and Development: Assist in training new kitchen staff on food preparation techniques, safety procedures, and quality standards. Foster a positive learning environment and provide ongoing support to enhance team members' skills.
  • Team Collaboration: Collaborate with the Front of the House Shift Manager and other shift leaders to ensure smooth coordination between the front and back of the house operations. Foster a culture of teamwork and mutual support.
  • Operational Efficiency: Identify opportunities to streamline processes, improve productivity, and reduce waste. Implement and enforce operational procedures to maximize efficiency and deliver exceptional customer service.
  • Opening and Closing Duties: Assist in the opening and closing procedures of the restaurant, including equipment setup and shutdown, cleaning tasks, and securing the premises.
  • Flexibility: Be willing to work in a team member position when needed, assisting with food preparation, cooking, and other back of the house tasks as necessary.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in a kitchen management or leadership role, preferably in the restaurant or hospitality industry.
  • Skills: Strong knowledge of back of the house operations, including food preparation, cooking techniques, and kitchen safety procedures. Proficiency in managing inventory, placing orders, and controlling costs. Excellent leadership and team-building skills. Strong problem-solving and decision-making abilities. Knowledge of food safety and sanitation regulations.
  • Availability: Ability to work flexible shifts, including mornings, evenings, weekends, and holidays, based on the needs of the restaurant.
  • Computer Skills: Proficient computer skills and familiarity with restaurant management systems.
Benefits
  • Competitive Pay: Enjoy a competitive salary and benefits package.
  • FREE FOOD: Enjoy FREE food every shift you work - up to over $3,000 annual benefit
  • Flexible Scheduling: Enjoy flexible scheduling to balance work and personal life.
  • Closed on Sundays: Enjoy a day off on Sundays to relax and recharge.
  • Scholarship Opportunities: Earn up to $25,000 in scholarship opportunities.
  • Health, Dental, and Vision Insurance: Enjoy health, dental, and vision insurance contributions to active plan participants.
  • Learning and Development: Enjoy intentional growth and development to help you reach your professional goals.