Computer Systems Analyst

1 day ago


New York, New York, United States Harlem Children's Zone Full time

About the Position:

We are seeking a highly motivated and experienced IT Support Specialist to join our team at Harlem Children's Zone. The ideal candidate will have a passion for technology and possess strong PC and Mac troubleshooting skills. As a member of our Information Technology Department, you will be responsible for creating documentation, tracking inventory, providing technical support to end-users, installing, maintaining, and troubleshooting computer hardware and software.

Duties and Responsibilities:

  • Provide technical support to end-users, either remotely or on-site;
  • Develop and maintain documentation, including user manuals, troubleshooting guides, and other technical resources;
  • Track and manage inventory, ensuring that all equipment and software are up-to-date and properly maintained;
  • Collaborate with different IT teams for issue resolution, ensuring adherence to ITIL principles.

Requirements:

  • Bachelor's degree and 1 year of experience or Associate's degree with 2 - 3 years of experience;
  • Proficiency in troubleshooting and supporting PC and Mac systems;
  • Excellent customer service, communication, and interpersonal skills;
  • Knowledge of IT concepts, practices, and procedures, including Windows, MacOS, iOS, and Android.

Our Organization:

Harlem Children's Zone is a world-renowned education and poverty-fighting organization based in New York. We are dedicated to helping children, families - and our staff - thrive through comprehensive, on-the-ground programming that builds up opportunities for children and families to succeed in school, work, and life.

Salary and Benefits:

The salary range for this position is $50,000 - $55,000 per year, with a comprehensive benefits package that includes paid time off, employee referral bonus, career advancement, no-cost health insurance, life insurance, short-and long-term disability, and more.



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