Restoration Team Lead

7 days ago


Three Rivers, Michigan, United States SERVPRO of Cass & St. Joseph Counties Full time

**Job Summary**

At SERVPRO of Cass & St. Joseph Counties, we are seeking a highly skilled and experienced Restoration Supervisor to join our team. As a key member of our restoration team, you will be responsible for coordinating and performing production processes, ensuring quality control, and managing customer and client experiences.

**Key Responsibilities**

  • Coordinate and perform production processes as scheduled and ensure quality control
  • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
  • Communicate clear expectations to restoration technicians and supervise their activities
  • Document a detailed and accurate job file to support the services provided
  • Manage labor and consumable item usage on assigned projects
  • Communicate with restoration project manager and office staff on project progress and issues

**Requirements**

  • Valid driver's license
  • High school diploma/GED (preferred)
  • At least 1 year of experience in cleaning, restoration, or construction
  • IICRC certification a plus, not required

**Physical Demands**

  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents

**About Us**

SERVPRO of Cass & St. Joseph Counties is a leading provider of restoration and cleaning services. We are committed to delivering exceptional customer service and ensuring the highest level of quality in all our work.


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