Restoration Team Lead
7 days ago
**Job Summary**
At SERVPRO of Cass & St. Joseph Counties, we are seeking a highly skilled and experienced Restoration Supervisor to join our team. As a key member of our restoration team, you will be responsible for coordinating and performing production processes, ensuring quality control, and managing customer and client experiences.
**Key Responsibilities**
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
**Requirements**
- Valid driver's license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning, restoration, or construction
- IICRC certification a plus, not required
**Physical Demands**
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
**About Us**
SERVPRO of Cass & St. Joseph Counties is a leading provider of restoration and cleaning services. We are committed to delivering exceptional customer service and ensuring the highest level of quality in all our work.
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