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Insurance Customer Service Representative

3 weeks ago

Highland, Illinois, United States Blake Schrumpf - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused Insurance Customer Service Representative to join our team at Blake Schrumpf - State Farm Agent. This role requires exceptional communication and problem-solving skills, as well as the ability to handle high-stress situations calmly.


Estimated Salary

The estimated salary for this position is $45,000-$60,000 per year, based on industry standards and market conditions in the area.


Job Description

As a Customer Relations Insurance Professional, you will be responsible for generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role.


Responsibilities
  • Establish and maintain strong relationships with customers, providing personalized service and support as needed.
  • Use your knowledge of State Farm insurance products to recommend and sell policies to both cold and warm leads.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Qualifications
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Experience in customer service, preferably in the insurance industry.
  • Ability to handle high-stress situations calmly and professionally.

Benefits
  • Simple IRA plan with employer matching.
  • Licensing paid by the agency.
  • Bonus based on performance.
  • Competitive salary.
  • Flexible schedule.
  • Health insurance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.