Client Solutions Expert
1 week ago
As a client solutions expert at Points North, you will provide exceptional support to our clients throughout their entire lifecycle journey. This includes implementing data services, troubleshooting issues to resolution, and delivering high-quality results.
About the Role
- Work closely with clients to understand their needs and deliver exceptional support.
- Maintain accurate and up-to-date records of work performed.
- Perform independent work within our applications on behalf of clients at their request.
- Respond to client requests via all communication channels.
- Capture and maintain all support requests, interactions, and communications.
Requirements and Qualifications
- Bachelor's degree or equivalent industry experience.
- 3+ years previous experience working with data.
- 3+ years previous experience in a SaaS client service or product support environment.
Preferred Skills
- Strong communication skills, written and verbal.
- Independent problem-solving and troubleshooting skills.
- Excellent organizational skills.
- Very attentive to detail.
- Ability to understand and resolve technical issues related to our software offerings.
- Experience communicating and resolving difficult client issues.
Benefits
We believe that taking care of our team is the foundation of our success. That's why we've created a comprehensive benefits package designed to support you both personally and professionally.
We offer medical, dental, and vision plans with 70% of employee premiums paid. Our retirement savings plan allows you to plan for the future. We also have time away programs including PTO, paid holidays, and volunteer time off so that you can take time to recharge and give back to what matters to you.
Points North invests in its people for the future. Growth opportunities and professional development are encouraged and supported. Base compensation for this role is $60,000-70,000 annually with additional annual bonus eligibility.
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