Customer Service Representative
4 weeks ago
About The Land Trust Company
The Land Trust Company is a leading provider of real estate ownership solutions, minimizing risks for consumers in Illinois and beyond. As a Fortune 500 company, we're committed to delivering exceptional service and innovative products.
Job Summary
We're seeking a highly skilled Customer Service Specialist to join our team in Chicago, IL. This full-time, on-site role involves managing incoming calls and appointments, guiding clients through a scripted process, and collecting essential information to establish new trusts.
Key Responsibilities
- Provide exceptional customer service, ensuring client satisfaction and resolving issues efficiently
- Utilize strong communication and interpersonal skills to build rapport with clients and colleagues
- Manage multiple priorities in a fast-paced environment, prioritizing tasks and meeting deadlines
- Collaborate with the team to advance into a Customer Service Manager position as the team expands
Requirements
- Customer support, customer service, and customer experience skills
- Phone etiquette and strong communication skills
- Proven track record of ensuring customer satisfaction
- Excellent interpersonal and multitasking skills
- Experience in real estate or title insurance is a plus
- Minimum of high school diploma; additional certification in customer service is preferred
Compensation
The compensation range outlined below is flexible and will vary based on the candidate's skill set and qualifications. Highly qualified candidates may also be eligible for performance-based bonus compensation.
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