Fitness Club Manager

3 days ago


Orlando, Florida, United States 24 Hour Fitness Full time
General Manager - Fitness Operations

At 24 Hour Fitness, we're committed to creating a healthier, happier world through fitness. As a General Manager - Fitness Operations, you'll play a key role in leading our team to deliver exceptional customer service and operational excellence.

Key Responsibilities:
  • Recruit, train, and develop a high-performing team to drive membership sales and personal training sessions.
  • Provide visionary leadership to the team, setting clear objectives and fostering a culture of excellence and accountability.
  • Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
  • Develop and implement strategies to drive revenue growth and maximize profitability.
  • Manage budgets effectively and control expenses while adhering to company policies and procedures.
  • Implement safety protocols and procedures to ensure the well-being of members and staff.
  • Build relationships within the local community and represent the gym at events.
  • Develop and execute retention strategies to drive Net Promoter Score (NPS) and customer satisfaction.
Requirements:
  • 3-5+ years of management experience in the fitness industry, with a proven track record of success.
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment.
  • Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus.
  • Excellent communication, interpersonal, and customer service skills.
  • CPR/AED certification (or willingness to obtain).
Preferred Qualifications:
  • Bachelor's degree in Business Administration, Sports Management, or a related field.
  • Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
  • Familiarity with sales techniques and strategies.
  • Active involvement in the fitness community through professional associations or networking events.

At 24 Hour Fitness, we're committed to creating a healthier, happier world through fitness. If you're passionate about leading a team to deliver exceptional customer service and operational excellence, we encourage you to apply for this exciting opportunity.



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