Fitness Club Manager
3 days ago
At 24 Hour Fitness, we're committed to creating a healthier, happier world through fitness. As a General Manager - Fitness Operations, you'll play a key role in leading our team to deliver exceptional customer service and operational excellence.
Key Responsibilities:- Recruit, train, and develop a high-performing team to drive membership sales and personal training sessions.
- Provide visionary leadership to the team, setting clear objectives and fostering a culture of excellence and accountability.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Develop and implement strategies to drive revenue growth and maximize profitability.
- Manage budgets effectively and control expenses while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff.
- Build relationships within the local community and represent the gym at events.
- Develop and execute retention strategies to drive Net Promoter Score (NPS) and customer satisfaction.
- 3-5+ years of management experience in the fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
At 24 Hour Fitness, we're committed to creating a healthier, happier world through fitness. If you're passionate about leading a team to deliver exceptional customer service and operational excellence, we encourage you to apply for this exciting opportunity.
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