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Operations Management Assistant

1 week ago

Ohio City, Ohio, United States Heeter Full time
About the Role

This Production Coordinator position plays a vital part in ensuring customer satisfaction by coordinating orders from start to finish.

The ideal candidate will have strong organizational skills, attention to detail, and excellent communication abilities.

  • Serves as primary point of contact for internal to resolve outstanding fulfillment issues, comply with customer requests and respond to client inquiries
  • Inspects proofs and coordinates delivery and receipt to and from the customer using couriers or the Account Executive. Signs off and Okays proofs when necessary to assist the Account Executive and/or client.
  • Monitors fulfillment processes to see that the customer's order is being produced on schedule and according to specifications. Communicates any concerns and changes and seeks solutions to problems with Department Managers, the Account Executives, and customers.
  • Handles various components of monthly billing cycle
  • Drive and champion new technologies, collaborations, and improved processes to define, leverage and implement best standard work practices
  • Monitors inventory levels and expiration dates of products (where applicable)