Risk Management Specialist

1 day ago


Naples, Florida, United States Gallagher Full time

We are seeking a Client Service Manager to join our global brokerage team in the Personal Lines division. This role offers an exciting opportunity to deliver exceptional customer service and make a lasting impact on our clients' risk management needs.

As a Risk Management Specialist, you will take a leadership role in the renewal process, ensuring the best possible solutions are delivered to clients in a high-quality and timely manner. Your key responsibilities will include:

  • Taking ownership of client relationships, collaborating with the sales team to achieve goals, and continuously seeking improvement.
  • Securing existing business and driving the sale of additional services and lines of coverage.
  • Nurturing relationships with clients and day-to-day representatives, guiding your team members in addressing client risk management needs through consultative conversations.
  • Mentoring Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conducting periodic audits to ensure compliance standards and service levels are met.
  • Maintaining accurate client and policy data within Gallagher's system.
  • Utilizing Gallagher's technology to improve productivity and quality.

To succeed in this role, you will need:

  • A bachelor's degree with minimum 1+ years of client service and/or claims management experience or equivalent qualifications.
  • A Property and Casualty Insurance License.
  • Proficiency in Microsoft Office.

In addition to a competitive salary ($70,000 - $90,000 per year), you can expect a comprehensive benefits package, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts (HSA, FSA), educational expense reimbursement, paid parental leave, digital mental health services (Talkspace), flexible work hours, training programs, and more.

Gallagher values inclusion and diversity, providing equal employment opportunities to all candidates, regardless of protected characteristics. Our company is committed to sustainability and community involvement, allowing employees to better serve our clients and communities.



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