Patient Care Coordinator

3 weeks ago


Watsonville, California, United States Los Gatos Orthopedic Sports Therapy Full time
About Us

We are a high-performing Physical Therapy practice dedicated to delivering exceptional patient care and fostering a positive, growth-oriented work environment.

Our team thrives on collaboration, problem-solving, and a commitment to excellence. If you're a driven, compassionate professional eager to grow into leadership roles, we want you on our team.

Job Overview

We are seeking an A-Player Patient Care Coordinator who can bring energy, initiative, and a passion for exceptional customer service to our physical therapy office.

The right candidate will play a key role in ensuring our patients have a seamless experience from scheduling to billing, while also supporting the smooth operation of our office.

Key Responsibilities
  • Be the welcoming face of our practice, greeting patients and visitors with professionalism and warmth.
  • Efficiently manage appointment schedules and calendars to ensure smooth clinic operations.
  • Verify insurance coverage, handle authorizations, and navigate out-of-network policies with confidence.
  • Collect, maintain, and update electronic medical records accurately.
  • Answer phone calls, respond to emails, and resolve patient inquiries promptly with a focus on customer satisfaction.
  • Help maintain an organized, clean, and professional office environment, ensuring it operates efficiently.
  • Work closely with our physical therapy and administrative teams to guarantee exceptional patient experiences.
Requirements
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Strong communication, organizational, and multitasking abilities
  • Ability to work independently and as part of a team
Why You'll Love Working Here
  • We invest in our people. Take advantage of continuing education opportunities, leadership development, and potential pathways to higher roles.
  • Join a team that values initiative, encourages personal development, and celebrates success.
  • Play a key role in making a difference in the lives of our patients every day.


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