Strategic Account Liaison

1 week ago

Shakopee, Minnesota, United States The IMAGINE Group Full time

About the Role:

This position is responsible for supporting solutions-based projects within The IMAGINE Group. The Account Manager will manage the activities of the project and develop project plans to support the client's strategy.

Key Responsibilities:

• Evaluate, analyze, and create solutions for new customers and new opportunities.
    • Collect project specifications from clients and available resources to accurately communicate those specifications to internal and/or external service departments.
    • Solve for materials, due dates, and print options based on customer requirements.
    • Be accountable to the customer by delivering communication regarding solutions and project inquiries.
    • Keep the line of communication open to ensure clients are heard, and projects are delivering as agreed upon.
    • Optimize, and drive controlled schedules across the company and cross-functional teams.
    • Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.
    • Develop and maintain an environment with all team members that continues to foster a sense of urgency, professionalism, and execution.
    • Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders.
    • Develop and manage project timelines and task lists, coordinate and manage multiple projects simultaneously, communicate regularly with all departments to ensure delivery of timely, high-quality services.
    • Develop and maintain positive and productive relationships with key client contacts and internal teams.
    • Bring ideas/solutions to the client and team to accomplish current and potential client needs.
    • Show good communication skills, verbally, non-verbally, and in writing to clients, SME teams, and/or vendors and partners.
    • Review all estimates received from internal departments for accuracy.

Personal Attributes:

The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates exceptional leadership skills. He/she is enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be a hands-on person who possesses the best combination of strategic thinking and drive to achieve tangible business results.

Technical Skills:

In-depth knowledge of print services and capabilities.

Benefits:

The national pay range for this role is $65,000 to $80,000 annually. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to, education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. The IMAGINE Group offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

About The IMAGINE Group:

The IMAGINE Group is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Diversity and inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire IMAGINE family. We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

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