Audiology Patient Care Coordinator
3 days ago
We are seeking a highly organized and detail-oriented Audiology Patient Care Coordinator to join our team at Ascentist Healthcare. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our audiologists and patients.
Key Responsibilities- Greets and registers patients in a prompt, pleasant, and helpful manner.
- Provides instructions and directions to patients.
- Informs appropriate clinic personnel of patient/visitors' arrival.
- Answers incoming telephone calls, screens calls, takes messages, and provides appropriate information.
- Regularly checks the Audiology message lines and returns patient calls promptly.
- Scans chart information into the EMR system in an accurate and timely manner.
- Receives payments from patients and issues computer-generated receipts.
- Balances all monies received at the end of shift (cash, checks and credit cards) to a computerized system to ensure that funds are accounted for properly.
- Schedules, coordinates and re-schedules patient appointments following protocol.
- Reviews patient account information in the computer system for any special flags (e.g. collection) and handles these flags accordingly.
- Obtains the patient's insurance card and/or other third party billing information, and verifies that our physicians are participating providers with the patient's insurance carrier.
- Informs patients accordingly if we are not a network provider.
- Maintains a working understanding of which insurance companies we are and are not contracted with.
- Updates patient current demographic information, collects balances due on account, provides any necessary forms needing completion, and obtains signatures as necessary.
- Obtains referring physician information from patients (if applicable) and inputs this information into the computer system in the designated fields.
- Determines if managed care referral is needed, and ensures that patient has that referral prior to seeing the physician or audiologist.
- Verifies necessary insurance and demographic information and records in the practice management/EMR system following the established company protocol.
- Operates a computer system to generate information necessary for billing the patient and third-party payers.
- Communicates the company financial policy to patients and presents necessary forms for signature.
- Communicates to the Business Office any insurance changes on patient accounts that affect previous visit charges (so that those charges can be refilled with third party payers, if needed.)
- Maintains and updates current information on audiologists' schedules (individually or through communication with appropriate staff) ensuring that patients are scheduled properly and appointments are confirmed.
- Oversees hearing aid/audiology waiting area, coordinates patient movement, reports problems and/or irregularities.
- Maintains clean, orderly waiting area including beverage area and reading materials.
- Ensures that doors to clinical areas remain secure at all times.
- Attends department and company meetings, as required.
- Participates in outside educational opportunities to enhance knowledge and skills upon approval of management.
- Maintains strictest confidentiality at all times with regard to patient protected health information; has read and understands the company's HIPAA Privacy Notice to patients.
- Performs other job-related duties, as necessary.
- High School Diploma or equivalent.
- Minimum of one year medical scheduling/receptionist experience.
- Clean background check.
- Proficiency using Microsoft Office and Adobe Acrobat.
- Ability to work concurrently on multiple projects with varying priorities in a fast-paced, dynamic environment while ensuring accurate and quality work.
- Proven record in attendance, demonstration of reliability and dependability in prior roles.
- Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
- Demonstrates effective time management with the ability to plan and organize work, adjust schedule and duties as requested and work overtime as needed.
- Demonstrates a high level of motivation, accountability, and ownership.
- Demonstrates effective problem-solving and follow-up skills.
- Demonstrates friendly, personal, and timely customer service skills.
- Ability to effectively use general office equipment including phones, fax machines, copiers, and other similar office technology on a regular basis.
- Ability to maintain accuracy and attention to detail in an ever-changing environment.
- Demonstrated ability to communicate, read, write, and understand English.
- Understanding of and ability to comply with all regulatory requirements including OSHA, HIPAA, Ascentist Policies and Procedures and Ascentist Employee Handbook.
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