Funeral Service Coordinator
3 weeks ago
At Foundation Partners Group, we're revolutionizing the funeral industry by creating new ideas, developing strong relationships, and compassionately caring for families. As an Arrangement Director, you'll play a vital role in this transformation.
With over 200 locations across the country, we're expanding our reach, but we only do this with exceptional team members who are ready to embrace the future of the funeral industry. Our team members are the backbone of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our families.
The Arrangement Director interacts directly with client families, making all arrangements, handling all aspects of the service, and ensuring the client's family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.
Key Responsibilities:
- Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized, and caring manner consistent with company policies and procedures
- Confirms authorization to proceed with the service arrangements
- Retains heritage and grows market share through active involvement with the community, religious, and other organizations
- Ensures client families are informed of special recognition/services available for veterans and ensure the delivery of selected recognition/services
- Drives funeral vehicles as needed
- Assists at the chapel, church services, and cemetery
- Delivers flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families
- Sets up and removes chairs, properly caring for and storing these items
- Provides aftercare in the absence of the family service counselor
- Provides information on insurance, health benefits, and pension
- Shares pre-need referrals with family service counselors
- Ensures adherence to all applicable professional, municipal, provincial/state, and federal licensing authorities, rules, and regulations
- Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
- Assists with general office duties, including answering phones and preparing reports as necessary
- Assists with the maintenance of vehicles, facilities, and property
- Receives caskets and other funeral home supplies as well as stocks inventory
- Performs other duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent
- Related experience as a funeral assistant is preferred
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Availability to work on-call weekdays and weekends as needed
- Strong communication skills and high levels of compassion and integrity
- High attention to detail and accuracy, with excellent follow-up skills
- Ability to lift 150lbs safely
- Valid state-issued driver's license with a clear driving record
Team Member Benefits Include:
- Entry-level and experienced professionals; students, and veterans - we offer complete career paths regardless of your career and life stage
- Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
- Competitive salaries and performance incentives
- Team member referral program
- Medical, dental, prescription, and vision insurance
- Vacation, sick, and holiday pay
- 401k with company match
- Company-paid life insurance, long-term disability, and short-term disability
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