IT Operations Technician
3 days ago
We are seeking an IT Operations Technician to join our team at United Software Group. As a key member of our IT operations team, you will be responsible for providing comprehensive support for assigned systems, including rotating assignment to provide 24x7 on-call coverage and monitoring system logs and messages.
- Design, assemble, configure, install, maintain, and tune complex infrastructure components associated with the specific IS department.
- Plan and execute initiatives for improving operational efficiencies through automation and/or enhancement of end-user experience.
- Assist with technical development and mentoring of team members.
- Debug and correct complex internal and external infrastructure problems.
- Conduct peer walkthroughs to assure quality of designs and implementations.
- Provide all levels of support for assigned systems, including rotating assignment to provide 24x7 on-call coverage and monitoring system logs and messages.
- Maintain knowledge of industry trends and best practices.
- Minimum of 5 years or more experience in supporting Windows desktops in an enterprise environment.
- Experience with administering Windows on virtual desktops (VDI) using either Citrix or VMware is preferred.
- Experience with supporting virtual private networks in an enterprise environment.
- Develop, test, and deploy software packages in a Windows desktop environment.
- Knowledge of Windows development/scripting languages (.NET, C#, VB Script, Powershell, etc.).
- Knowledge and experience working with enterprise-class software distribution tools (SCCM preferred).
- Knowledge and experience working with proactive endpoint management tools such as Nexthink and Stratusphere.
- Experience in supporting Browser technologies including Microsoft Edge, Google Chrome, group policy, and extension management.
- Experience in troubleshooting and problem diagnosis using various market tools such as Window Error Reporting, ProcMon, Fiddler, and WireShark.
- Effective communication (written and verbal) targeted at a wide array of audiences.
- Individual must be self-motivated with the ability to actively participate in multiple large and complex efforts or projects simultaneously.
- Bachelor's degree in Computer Science, Engineering, or Management Information Systems preferred or related work experience.
The estimated salary for this position is $90,000 - $130,000 per year, depending on experience.
About UsUnited Software Group is a dynamic and innovative IT consulting company that offers a range of services to clients globally. We value collaboration and teamwork and offer competitive compensation and benefits.
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