IT Operations Technician

3 days ago


Maryland Heights, Missouri, United States United Software Group Full time

We are seeking an IT Operations Technician to join our team at United Software Group. As a key member of our IT operations team, you will be responsible for providing comprehensive support for assigned systems, including rotating assignment to provide 24x7 on-call coverage and monitoring system logs and messages.

  • Design, assemble, configure, install, maintain, and tune complex infrastructure components associated with the specific IS department.
  • Plan and execute initiatives for improving operational efficiencies through automation and/or enhancement of end-user experience.
  • Assist with technical development and mentoring of team members.
  • Debug and correct complex internal and external infrastructure problems.
  • Conduct peer walkthroughs to assure quality of designs and implementations.
  • Provide all levels of support for assigned systems, including rotating assignment to provide 24x7 on-call coverage and monitoring system logs and messages.
  • Maintain knowledge of industry trends and best practices.
Job Requirements
  • Minimum of 5 years or more experience in supporting Windows desktops in an enterprise environment.
  • Experience with administering Windows on virtual desktops (VDI) using either Citrix or VMware is preferred.
  • Experience with supporting virtual private networks in an enterprise environment.
  • Develop, test, and deploy software packages in a Windows desktop environment.
  • Knowledge of Windows development/scripting languages (.NET, C#, VB Script, Powershell, etc.).
  • Knowledge and experience working with enterprise-class software distribution tools (SCCM preferred).
  • Knowledge and experience working with proactive endpoint management tools such as Nexthink and Stratusphere.
  • Experience in supporting Browser technologies including Microsoft Edge, Google Chrome, group policy, and extension management.
  • Experience in troubleshooting and problem diagnosis using various market tools such as Window Error Reporting, ProcMon, Fiddler, and WireShark.
  • Effective communication (written and verbal) targeted at a wide array of audiences.
  • Individual must be self-motivated with the ability to actively participate in multiple large and complex efforts or projects simultaneously.
  • Bachelor's degree in Computer Science, Engineering, or Management Information Systems preferred or related work experience.

The estimated salary for this position is $90,000 - $130,000 per year, depending on experience.

About Us

United Software Group is a dynamic and innovative IT consulting company that offers a range of services to clients globally. We value collaboration and teamwork and offer competitive compensation and benefits.



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