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Phoenix Contact Center Associate

1 month ago

Phoenix, Arizona, United States Bank of America Full time
About Our Team:
We are a diverse and inclusive team at Bank of America, committed to creating a positive work environment for our employees. As a Retail Banking Customer Support Specialist, you will have the opportunity to work with a talented group of individuals who share your passion for delivering exceptional customer experiences.

Your Role:
You will be responsible for handling client inquiries and resolving issues in a timely and efficient manner. You will also have the opportunity to participate in training programs and workshops to develop your skills and knowledge in areas such as customer service, product knowledge, and conflict resolution.

Requirements:
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1+ year of customer-facing experience in a call center or retail banking environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities

What We Offer:
As a Retail Banking Customer Support Specialist at Bank of America, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development within the company.

Estimated Salary Range:
$48,000 - $65,000 per year, based on location and experience.