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Customer Service Representative

2 months ago

Jenks, Oklahoma, United States Brent Hagar - State Farm Agent Full time
Job Description

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Responsibilities:

  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic with a total commitment to success each and every day.

What We Offer:

  • A competitive salary plus commission/bonus structure
  • Health benefits and paid time off (vacation and personal/sick days)
  • Valuable experience and growth opportunities within our agency
  • A dynamic and supportive team environment

Requirements:

  • Excellent communication skills - written, verbal, and listening
  • People-oriented and detail-oriented with a strong ability to work in a team environment
  • Ability to multi-task and assess customer needs
  • Property and Casualty license (must be able to obtain)

We're Looking for Someone Who:

  • Is motivated to succeed and provide exceptional customer service
  • Has a strong work ethic and commitment to success
  • Is able to work in a fast-paced environment and adapt to changing priorities