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Client Relations Specialist
2 months ago
Position Summary: We are seeking a dedicated Client Relations Specialist to enhance our customer engagement and satisfaction.
Qualifications:
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Exhibit a cheerful, positive, and enthusiastic demeanor
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Ability to manage multiple tasks efficiently while ensuring follow-through
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Exceptional customer service abilities
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Motivated and goal-driven professional
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Capable of managing challenging and high-pressure situations with tact
Key Responsibilities:
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Facilitate customer policy modification requests
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Confirm contact details such as phone numbers and email addresses during customer interactions and update records accordingly
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Respond to incoming calls promptly
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Coordinate appointments for sales representatives with potential clients
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Address all inquiries, cancellation requests, and sales inquiries within a designated timeframe