Sales and Service Associate II

3 weeks ago


Cornelius, North Carolina, United States HomeTrust Bank Full time
Job Summary

The Sales and Service Associate II is a key role at HomeTrust Bank, responsible for delivering exceptional customer service and building strong relationships with clients. This position requires a unique blend of sales, service, and technical skills, with a focus on providing solutions-based customer interactions.

Key Responsibilities
  • Attract and retain customer relationships through exceptional customer service, identifying customer needs and suggesting appropriate products and services.
  • Serve as primary customer contact for transaction processing, new account opening, problem resolutions, and account maintenance requests.
  • Handle transactions at the teller line and move to a lobby workstation for customer conversations and new account opening.
  • Receive checks and cash for deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records.
  • Cash checks and process withdrawals, paying out money after verification of signatures and customer balances.
  • Perform other functions as assigned to the Sales and Service Associate position.
  • Provide a complete range of customer services, including wire transfers, explaining bank product and service features and benefits, and gathering customer information to set up new accounts.
Requirements
  • High school diploma or equivalent required.
  • 3+ years of public contact or sales experience.
  • Experience in SSA position or equivalent at another financial institution.
  • Above average PC and technology skills, and ability to use applicable software and operation branch automation systems.
  • Familiarity with all federal and state banking regulations pertaining to lending and consumer finance.
About HomeTrust Bank

HomeTrust Bank is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia.



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