Video Conferencing Technical Advisor

2 weeks ago


Plano, Texas, United States eTeam Full time

Position: Audio/Visual Support Specialist

Duration: 5 Months

Location: Remote

Overview:

We are seeking a dedicated professional with a strong background in Audio/Visual technology and video conferencing support. The ideal candidate will possess an associate degree or equivalent experience, along with a minimum of 2 years in a similar role.

Key Responsibilities:

  • Provide technical support for Audio-Visual and IT systems.
  • Install and troubleshoot video conferencing devices, including Poly and other third-party products.
  • Manage incident reports and utilize Trouble Ticket systems effectively.
  • Diagnose issues related to computer and networking systems.

Qualifications:

  • Proficient in H.320, H.323, and SIP protocols.
  • Familiarity with Zoom conferencing tools is advantageous.
  • Demonstrated experience in customer service with a focus on direct interaction.
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication abilities, with a knack for training others.

Technical Skills:

  • Understanding of data network fundamentals, including TCP/IP and LAN troubleshooting.
  • Experience with various video conferencing systems such as Cisco, Logitech, or DTEN.

Join eTeam and contribute to enhancing our audio/visual support services while working in a collaborative environment.



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