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Customer Support Associate

2 months ago

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Job Overview

Company Overview:
Join a dynamic environment where enjoyment and opportunity go hand in hand.

Position Summary:
The role involves accurately processing customer orders and transactions, whether in person or via phone. Deliver exceptional customer service while ensuring all products meet quality standards. Support the establishment by fulfilling various duties as needed.

Key Responsibilities:

  • Process telephone orders efficiently.
  • Handle sensitive customer information with care.
  • Execute credit transactions accurately.
  • Provide excellent customer service through positive interactions.
  • Collaborate with team members to ensure timely shifts and support various workstations.

Foster a collaborative atmosphere filled with energy and enjoyment.

Operational Duties:

  • Utilize all necessary equipment.
  • Maintain cleanliness of equipment and the facility daily.
  • Perform additional workstation responsibilities such as preparing ingredients and taking orders.

Qualifications:

  • Ability to perform basic arithmetic operations quickly and accurately.
  • Must be capable of providing correct monetary change.
  • Strong verbal and written communication skills for order processing.

Demonstrate motor coordination for precise movements and the ability to enter orders using a computer interface.

Physical Requirements:

  • Majority of tasks performed while standing.
  • Short-distance walking is typical.
  • Occasional lifting of bulk deliveries, up to 50 pounds.

Team members may carry various items and perform pushing and pulling tasks as needed.

Work Environment:

  • Exposure to varying weather conditions during external tasks.
  • In-store temperatures can vary significantly.
  • Potential exposure to food odors and dust.

Additional Information:

  • Must be at least 16 years old.
  • Basic math and problem-solving skills are essential.
  • Flexibility to work scheduled or unscheduled shifts, including nights and weekends.
  • Cross-training in various roles within the establishment may be required.
  • Bilingual skills may be beneficial in certain markets.
  • This is a non-exempt, hourly position.