Customer Service Network Specialist
2 weeks ago
Job Title: Telecom Systems Support Technician
">We are looking for a highly motivated Telecom Systems Support Technician to join our team at IQ Machines. As a key member of our technical support team, you will be responsible for resolving complex issues related to our telecom systems and ensuring seamless service delivery to our clients. In this role, you will work closely with our network engineer and other technical teams to troubleshoot and resolve tier 2 tickets, plan and execute repairs of IQ Machines systems, and maintain operation of systems and equipment. We offer competitive compensation and benefits package, including paid vacation, health insurance, and retirement plan.Key Responsibilities:
- Troubleshoot and resolve tier 2 tickets from the Customer Support Help Desk
- Plan and execute on-site visits at client properties
- Monitor and maintain operation of systems and equipment installed by IQ Machines
Requirements:
- Bachelor's degree in computer science or related field
- Proficient in Microsoft Office applications and familiar with Mac and Linux operating systems
- Two years of experience in telecommunications or a related field
Why Join Us:
- Opportunity to work with a growing company and be part of a dynamic team
- Competitive compensation and benefits package
- Professional development opportunities
Salary: $75,000 - $95,000 per year, depending on experience
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Customer Service Specialist
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