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Customer Service Specialist

2 months ago

Bay City, Texas, United States McCoy's Building Supply Full time
Job Summary:

The Sales Associate Representative will provide exceptional customer service by assisting customers with purchasing merchandise. This role involves interacting with customers, understanding their needs, and providing solutions to meet their requirements.

Key Responsibilities:
  • Greets and interacts with customers in a professional and courteous manner.
  • Consults with customers to understand their needs and preferences related to available merchandise.
  • Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer's needs.
  • Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
  • Retrieves desired merchandise from the sales floor and/or yard; places special orders where appropriate and required.
  • Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
  • Assists customers in resolving complaints, including escalating them to management when appropriate.
  • Investigates and resolves customer problems with products or services.
  • Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
  • Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
  • Processes returns and exchanges according to store policy.
  • Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
  • Performs other related duties as assigned.
Requirements:
  • Excellent customer service skills.
  • Good verbal communication skills.
  • The ability to operate available equipment, such as cash registers, calculators, or scanners.
  • Basic mathematical skills, as needed to make change and give refunds.
  • Basic and intermediate knowledge of building products and local building codes.
  • Knowledgeable about the company's products and services, as well as customer-related policies.
Education and Experience:
  • A high school diploma or equivalent is preferred.
  • Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Physical Requirements:
  • Prolonged periods of standing and working on the computer or related equipment.
  • Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
  • May need to work overtime, nights, weekends, and holidays.
  • The ability to perform repetitive movements over long periods.

Mccoy's Building Supply is an equal opportunity employer. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department.