Front Desk Representative

7 days ago


Tracy, California, United States Grand Fitness Mgmt, LLC Full time
Key Responsibilities
As a Sales and Support Specialist, you will be responsible for greeting members/guests as they enter and exit the club, assisting them with any questions or concerns as they check in. You will also help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.

In addition, you will be responsible for resolving member concerns and escalating to a Manager as needed, answering phones in a friendly manner and assisting callers with their inquiries. You will also perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.

The ideal candidate will have basic computer proficiency and be able to lift up to 50 pounds. They will also be willing to become CPR/AED Certified (Training provided by Planet Fitness).

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