Telepharmacy Technician

CVS Health is seeking a Telepharmacy Technician to join our team. As a Telepharmacy Technician, you will be responsible for managing day-to-day pharmacy operations, execution, and performance, while building patient loyalty through excellent customer service, service recovery, and facilitating communication with the Supervising Pharmacy/Pharmacist.

• Oversee the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances.
• Oversee pharmacy inventory management, including controlled substances, i.e. reviewing orders, checking in products, cycle counts, and maintaining perpetual inventory.
• Receive and act upon all operational communications, including completion of required tasks (email, myWork, etc.), and similar activities.
• Improve total store service foundations by execution of outstanding performance, especially in areas of WeCARE workflow best practices, customer service, and patient care.
• Serve as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy.
• Customer Service: Actively seeks opportunities to expand clinical, technical, and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.

• Must be at least 18 years of age
• Minimum of 1+ year of experience as a Pharmacy Technician (may be 2+ in select states)
• PTCB National Certification or equivalent state-accepted national Pharmacy Technician Certification
• High school diploma or General Equivalent Development (GED) required
• State-level licensure requirements vary by state