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Auto Parts Specialist

2 months ago

Mountain View, California, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and customer-focused Auto Parts Specialist to join our team at O'Reilly Auto Parts. As a key member of our retail team, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and supporting store management in achieving sales and customer satisfaction goals.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries, and resolving issues in a friendly and professional manner.
  • Assist customers in selecting the right automotive parts and accessories, ensuring accurate and efficient transactions.
  • Support store management in achieving sales and customer satisfaction goals, participating in visual merchandising, and maintaining a clean and organized store environment.
  • Operate brake lathes and other store test equipment, performing various in-store services for customers, and occasionally driving a delivery vehicle to make deliveries.
  • Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns, assisting with monthly stock adjustments, and inventory cycle counts.
Requirements
  • Ability to quickly match alphanumeric sequences and provide outstanding customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Familiarity with automotive parts, cataloging, and weatherly index system is desired.
  • ASE certification and fluency in multiple languages, particularly Spanish, are highly valued.
Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth and professional development.

O'Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.