Network Technician

About Lumen Technologies
Lumen Technologies connects the world by igniting business growth through secure and effortless connections. Our team is committed to teamwork, trust, and transparency, building a culture from the people up. We strive to provide equal employment opportunities to all persons regardless of protected statuses.

The Role
As a Lumen Technologies Network Technician, you will be responsible for all aspects of cable repair and maintenance, including copper and fiber. This position includes installation and repairs on POTS and DSL services, buried section repairs, and rehabilitation of irregular plant conditions in all aerial, buried, and underground plant. You will also be responsible for installation aspects, including GPON, DSL, bonded DSL, and POTS services.

Main Responsibilities
Install, maintain, and repair residential and small business telecommunication services and broadband products, including POTS, HSI, Networking, VDSL, and Fiber to the MDUs. Enable wireless and wired networks on company-approved modems and routers. Connect wires and cables to terminals and attach/detach various hardware to wires, cables, buildings, poles, and inside facilities. Analyze and troubleshoot basic technical problems or issues. Perform continuity and conformance testing using test equipment and coordinate testing of customer lines with the assistance of test centers or other designated employees. Read and interpret customer service orders, repair tickets, technical drawings, maps, blueprints, diagrams, and perform specified work. Interact with customers professionally and courteously via telephone or on the premises. Review and discuss service order requirements with customers, evaluating their service needs and recognizing and suggesting additional or alternative services as appropriate. Confirm/update trouble reported or services ordered, review billing information, respond to questions on features, usages, applications, and capabilities of equipment and services, and review systems configuration. Identify and explore additional revenue generation opportunities.

Requirements
Must work varying shifts and hours, including possible mandatory overtime, weekends, and holidays to cover emergency situations. May be assigned to work out of town for varying lengths of time. Drive a company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May climb and work at elevations exceeding 18 feet. May work in confined spaces, including attics, crawl spaces, and utility holes. May perform strenuous physical activities, including lifting and/or moving objects weighing over 75 pounds. May perform job activities outdoors in different weather conditions, including extreme cold and/or heat and inclement weather.

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