Patient Account Specialist
1 week ago
We are seeking a skilled and detail-oriented Patient Account Representative to join our team at NovaCare Rehabilitation. As a Patient Account Representative, you will play a critical role in resolving outstanding insurance claims and ensuring our patients receive the care they need without undue financial burden.
Key Responsibilities:
- Investigate and follow up on open account balances overdue for 45 days or more to determine the reason for non-payment.
- Review accounts with initial evaluations as early as 21 days old to confirm that clean claims reach the correct payor.
- Making outgoing calls to patients, insurance companies, and attorneys regarding claim status to reduce both outstanding receivables and Days Sales Outstanding (DSO).
- Identify and resolve issues impacting the timely collection of open receivables.
- Counsel patients on financial options and establish payment plans or begin dunning letter process and follow-up as needed.
- Request account adjustments as identified via write-off requests and refund requests.
Requirements:
- A high school diploma or equivalent is required.
Preferred Qualifications:
- Healthcare collections experience.
- Experience working in a production-based environment where daily, weekly, and monthly goals are set and routinely met.
- Self-motivated and accountable individuals with excellent communication skills.
- Proficient in troubleshooting minor software and hardware issues.
- Ability to work independently and resourcefully in problem-solving.
Benefits:
- An extensive paid orientation program.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- Comprehensive health, dental, and vision insurance, life insurance, prescription coverage, and employee discounts.
- A 401(k) retirement plan with company match.
We offer a competitive salary of $42,000 per year, commensurate with experience, plus benefits and opportunities for career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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