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Theatre Operations Manager

2 months ago

Macedonia, Ohio, United States B&B THEATRES GROUP Full time
About B&B Theatres Group

B&B Theatres Group is a family-owned and operated company that has been bringing the magic of the movies to our guests since 1924. We are a leading provider of entertainment services, with a commitment to delivering exceptional experiences to our customers.

Job Summary

We are seeking a highly motivated and experienced Theatre Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our theatres, ensuring that our guests receive the highest level of service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Hiring, Training, and Development: Recruit, train, and develop a team of theatre staff to provide exceptional customer service and support.
  • Conflict Resolution: Resolve conflicts or concerns from guests and employees in a professional and courteous manner.
  • Theatre Operations: Monitor theatre activity and ensure that it is properly staffed and equipped to meet the needs of our guests.
  • Policy Enforcement: Ensure that staff members follow company policies and procedures, and that our theatres are maintained to the highest standards.
  • Staff Management: Maintain accurate personnel records and ensure that staff members are certified and trained to perform their duties.
  • Customer Service: Provide exceptional customer service and support to our guests, responding promptly to their requests and ensuring that their needs are met.
  • Communication: Communicate effectively with colleagues and management to ensure that our theatres are running smoothly and efficiently.
Requirements
  • At least 21 years old at the time of hire.
  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum 2 years of experience in a theatre or entertainment management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.