Chief Experience Architect

5 days ago


Chicago, Illinois, United States CLevelCrossing Full time

About Us

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CLevelCrossing is a leading provider of innovative solutions for the healthcare industry. We are committed to advancing the employment experience and vitality of our associates.

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Job Summary

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We are seeking an accomplished leader to join our team as Chief Experience Architect. This role will oversee the development and implementation of customer journey orchestration strategies across multiple channels.

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The Role

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In this position, you will be responsible for setting the vision for customer journey orchestration and personalization. You will design and activate the Customer 360 Platform for transactional and health insights, prioritize high-value customer experiences, and manage strategic partnerships.

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Key Responsibilities

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  1. ">
  2. Set vision for customer journey orchestration and personalization.

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  3. Design and activation of the Customer 360 Platform for transactional and health insights.

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  4. Prioritize high-value customer experiences by translating experience needs to integrated data platform capabilities in well-defined platform roadmaps.

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  5. Manage strategic partnerships, including the choice of vendors and alignment to technology strategy of internal platforms.

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  6. Ensure that opportunities to optimize the use of the platform ecosystem are identified that will generate the most value to CLevelCrossing.

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Requirements

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To be successful in this role, you will need:

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  • Extensive professional experience (typically 10 years) in product management, platforms, strategic planning, and data management.

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  • Strong understanding of customer data management, MDM, data architecture, and cloud-based data platforms and technologies.

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  • Strong stakeholder management expertise and abilities in using technology to build platforms focused on business results.

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  • Experience leading data-driven customer journey visualization, personalization, segmentation, and marketing use cases.

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  • Expertise with technology and data products and a proven record of success in making progress in a fast-paced product agile development model.

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  • Strong analytic, organization, and problem-solving skills enabling sound decision making.

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  • Excellent oral and written communications skills, including executive presence for effective interaction with senior audiences.

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  • Current or recent experience in a large, highly matrixed company (i.e., Fortune 250).

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  • Strong leadership skills, with proven success in expanding and elevating team capabilities.

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  • Work experience in the healthcare and/or insurance industry is desirable.

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Benefits

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This position offers a competitive salary range of $150,000 - $200,000 per year, depending on experience.

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About Our Culture

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CLevelCrossing values diversity, equity, and inclusion. We are committed to creating a workplace culture that is respectful and inclusive of all employees.

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Contact Information

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