Customer Service Specialist

4 weeks ago


Humble, Texas, United States Michaels Stores Full time

Job Summary

We are seeking a skilled Customer Service Specialist to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining store appearance, and assisting with inventory management.

Responsibilities:

  • Help customers navigate the store, locate products, and provide solutions.
  • Provide a fast and friendly checkout experience, executing cash handling to standards.
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes.
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
  • Cross trained in Custom Framing selling and production.

Requirements:

  • Retail and/or customer service experience preferred.

Compensation and Benefits:

  • Average salary: $14.20 per hour.
  • Tuition assistance, paid time off, and generous employee discounts.


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