Information Systems Administrator

10 hours ago

Montgomery, Alabama, United States Torch Technologies Full time

Job Title: EPASS GBQ.017 Information Systems Administrator, Journeyman

Job Summary:

Torch Technologies is seeking an experienced Information Systems Administrator to join our Agile Support Office team at Gunter Maxwell, AL. As a key member of our team, you will play a critical role in identifying and documenting technical/operational baselines for all BES programs, standardizing and optimizing technical environments and supporting infrastructures, and partnering with functional sponsors, program teams, and infrastructure providers to deliver high-confidence programs.

Responsibilities:

  • Provide administrative support for the Atlassian Tool Suite, including Jira, Jira Service Desk, Confluence, and Bitbucket.
  • Assist with the expansion of BES Atlassian Tool Suite Services via Knowledge-Base Articles.
  • Perform primary day-to-day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira Service Desk, including triaging tickets, routing and escalating tickets to appropriate organizations, and resolving tickets based on BES SLA and tracking resolution via metrics.
  • Responsible for Atlassian Tools Service Desk Notice to Airman (NOTAMs) of service interruptions or outages.
  • Perform Jira Application side System Administration, assist with Atlassian system security scans and testing required for secure operations, and assist in over-the-shoulder knowledge transfer of help desk services, Atlassian Tool Suite Administration, Jira System Administration, and back-end system security scans and testing.
  • Perform application and plug-in updates, perform server reboots, and monitor license usage.

Requirements:

  • Experience importing/exporting databases and data migration/conversion.
  • Experience maintaining Atlassian and CI/CD tools: Jira, Jira Service Desk, Confluence, Bitbucket, Artifactory, Jenkins, Maven, MS Build, Gradle, SonarQube, Checkmarx, or equivalent.
  • Experience with Scripting (Python, Script Runner, SIL).
  • Experience with Agile methodologies and tools, e.g. Kanban.

Preferred Qualifications:

  • CompTIA Security+.
  • Experience in the AWS and/or Azure GovCloud (specifically Cloud One).
  • Must be a U.S. Citizen and an active Secret Clearance must be maintained.

Benefits:

Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.

Equal Employment Opportunity:

Torch Technologies is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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