Sales Floor Specialist

6 days ago


Las Vegas, Nevada, United States Tapestry Full time
Job Summary

Tapestry, Inc. is a global house of brands committed to innovation and inclusivity. We are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Associate. This role is an integral part of the store's overall success and efficiency, demanding direct attention to our brand commitment when servicing customers.

About the Role

The Sales Support Associate will be responsible for providing excellent customer service, maintaining a well-organized sales floor, and supporting the flow of product from receipt to point of sale. Key responsibilities include greeting customers with a smile and eye contact, interacting genuinely and naturally with customers, reading cues to determine customer needs, and suggesting multiple add-ons and selling gift cards.

Responsibilities
  • Greet customers with a smile and eye contact, offering your name and maintaining accuracy when operating POS.
  • Interact genuinely and naturally with customers, reading cues to determine their needs and conduct email/name capture where permitted by law.
  • Maintain cash wrap organization and cleanliness, ensuring a positive customer experience.
  • Suggest multiple add-ons and sell gift cards, representing the Coach brand appropriately.
  • Receive shipment and transfers, notifying Store Management when new product arrives and processing shipments/transfers according to Coach standards and timeframes.
  • Organize and clean the stock room daily, including offsite/remote warehouse as applicable, and shift/organize product in the stockroom to react to sell-through and make room for new product.
  • Manage stock levels/product ownership in back-of-house and sales floor, preparing and conducting regular cycle counts as directed.
Requirements
  • 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment.
  • Current knowledge of fashion trends and competition in the marketplace.
  • High school diploma or equivalent; college degree preferred.
  • Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), and utilize walkie-talkie.
  • Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor, sales shelves, and stock room, and lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.


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