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Bilingual Banking Associate

2 months ago

Durham, North Carolina, United States WELLS FARGO BANK Full time
Why Choose Wells Fargo:

At Wells Fargo, we understand that a fulfilling career encompasses more than just a job. It’s about discovering the elements that contribute to your success in one environment. #LivingTheWellLife signifies that you are supported in both your personal and professional life. This includes a competitive salary, an extensive benefits package, and programs designed to enhance your work-life balance and overall well-being. We are proud to be recognized as one of the top workplaces for career growth in the U.S., as noted in the 2024 LinkedIn Top Companies List.

Position Overview:

Wells Fargo is on the lookout for a part-time Bilingual Teller (Spanish) within our Consumer, Small & Business Banking division, as part of our National Branch Network. You will play a vital role in the local community, providing essential financial services to residents, employees, and businesses. If you have a passion for customer interaction, this position offers an excellent opportunity to build a long-term career with us.

Key Responsibilities:
  • Facilitate customer interactions by processing transactions, promoting digital solutions, and connecting clients with bankers as needed.
  • Carry out operational tasks while adhering to established policies to minimize risks.
  • Efficiently perform routine transactions and customer support duties, utilizing knowledge of banking procedures and products.
  • Receive guidance from management and exercise discretion within set policies and procedures.
  • Refer complex inquiries to more experienced team members.
  • Engage with customers to foster relationships and fulfill transaction requests.
  • Assess customer needs to identify relevant financial products and services.
Required Qualifications:
  • Minimum of 6 months of experience in customer interaction, or equivalent demonstrated through work, training, military service, or education.
  • Bilingual proficiency in Spanish and English, both spoken and written.
Preferred Qualifications:
  • At least 6 months of experience in roles involving customer interaction, whether through work, military, or educational settings.
  • Strong customer service skills with experience managing complex transactions across various systems.
  • Ability to educate customers on technology and the benefits of mobile banking.
  • Professional and respectful interaction with customers and team members.
  • Experience collaborating with colleagues to meet customer needs.
  • Cash handling experience is advantageous.
  • Capability to adhere to policies, procedures, and regulations.
  • Ability to recognize potential fraud or risky accounts and take appropriate preventative measures.
  • Organized, independent, and capable of prioritizing tasks in a fast-paced environment.
  • Judgment to raise concerns to management and follow policy guidelines.
  • Relevant military experience in areas such as personnel benefits management or human resources is a plus.
  • Proficient in building and maintaining relationships with customers and colleagues.
Job Expectations:
  • Willingness to work a schedule that may include Saturdays.
  • This position does not offer Visa sponsorship.
  • Must successfully complete a required language assessment.
Diversity and Inclusion:

Wells Fargo is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other status protected by law.

We emphasize the importance of building strong customer relationships while maintaining a culture focused on risk management and compliance. Employees are accountable for executing all applicable risk programs and adhering to Wells Fargo policies and procedures.