IT Demand Analyst

1 week ago

Greensboro, North Carolina, United States Volvo Group Full time

We are seeking a highly skilled IT Demand Analyst to join our team at the Volvo Group, where we shape the future of efficient, safe, and sustainable transport solutions.

Job Description

The Local IT Demand Specialist plays a key component in successful digital transformation processes, making them efficient and effective. This role will advise Digital & IT solutions on digital transformation projects and products, increasing efficiency and maximizing business value through establishment of a business and demand-driven service portfolio of shared IT infrastructure, End User Services, and Onsite services.

  • Support the business with their IT questions related to projects, order equipment and services, keep track of orders, maintain contact with suppliers.
  • Partner with hardware suppliers (follow-up of orders, budget requests, catalogue updates).
  • Work with service management to ensure catalogue content accuracy, and provide suggestions for new equipment to be added.
  • Secure quality of support according to Support Service agreements for IDEO (Industrial, Dealers, Engineering, Office) locations.
  • Promote the use of digital enablers and strategic partnerships to maximize value creation.
  • Advisory and support to stakeholders to gather and identify their needs and problems and what solution would best address them.
  • Guardian of the value proposition in every aspect of the Agile delivery process.
  • Prioritize TD/BA demands with responsible Business Infrastructure Manager (BIM).
  • Approve, enforce, and challenge end-user requests according to the IT Security Policies; involve responsible BIM in case of exemption requests.
  • Analysis and approvals of requests from all TD/BAs (policy validation, understanding of new demands and items that are not available on catalogue).
  • SNOW end user equipment requests (review, escalation, or approval).
  • Assistance in the search for new solutions (hardware and software) in projects or new demands.
  • Investigation and analysis of new and existing software ...assist in licensing and packaging.
  • Support on projects, activities, information, and other areas that do not have a local BIM.

About the Role

This is an exciting opportunity for a talented individual to bring their skills and experience to the Volvo Group. As a Local IT Demand Analyst, you will work closely with our global team, represented in more than 30 countries, to develop cutting-edge technologies and innovative solutions.

What You Will Need

To be successful in this role, you will need:

  • 2-3 years' experience working with IT solutions.
  • Experience working in an agile environment.
  • Bachelor's Degree in Information Technology, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Ability to overcome difficulties and learn from mistakes.
  • Experience working in a global environment.
  • Demonstrated growth and learning mindset and commitment to innovation.
  • Experience working with Power BI, and Power App Development.

Compensation and Benefits

We offer a competitive salary of approximately $85,000 per year, plus a range of benefits, including family building benefits, generous paid caregiver and parental leave policies, competitive medical, dental, and vision insurance, and a matching retirement savings plan. Our company prioritizes the safety, health, and wellbeing of our employees, providing a supportive work environment that makes it easier to balance work and personal life.

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