We are seeking a highly motivated and experienced Playcare Manager to join our team at Boyne Mountain Resort. As a key member of our facilities division, you will be responsible for leading the Playcare team and ensuring the delivery of high-quality childcare programs.

• Accountable for Playcare goals and objectives, while contributing to the overall resort goals and initiatives.
• Provide leadership in the operations and strategic planning for the facilities division, including project management and ensuring a safe and efficient operation of all facilities.
• Maintain familiarity and ensure compliance with company policy and local, state, and federal regulations relating to childcare and continue to advance knowledge of industry best practices, techniques, and standards within facilities and project management industries.
• Maintain thorough and accurate documentation, including information cards, enrollment packets, and attendance records.
• Provide dated and posted menus and ensure milk/formula bottles are properly labeled.
• Maintain a written emergency plan, including evacuation protocols and emergency parental/guardian communication plan.
• Actively monitor and support daily operations of the childcare team, including planning work assignments, administering quality control, training staff, engaging with children, and performing attendant duties as needed.
• Communicate with attendants and parents regarding child's behavioral or learning challenges and recommend methods of modifying inappropriate behavior and encouraging learning experiences.
• Creation and implementation of Playcare standard operating procedures, policies, and service standards.
• Collaborate with Director to maintain department operating budget by actively monitoring operating costs, labor, expenses, and opportunities to increase overall efficiency.
• Ensure timely and thorough completion of administrative tasks, required reporting, and documentation.
• Assist other departments as requested during periods of high volume to maximize guest experience.
• Provide superior service to all guests (internal and external).

• Direct oversight of 10-14 team members on a year-round basis.
• Hire, supervise, and train team members through providing guidance, training, support, and accountability.
• Understand and implement the appropriate safety standards and educate the team on the standards through designing, training, and enforcing safety policies for team members and children.
• Accountable for team members in maintaining a safe work environment and high-quality work standards.

• Long-Term Thinking: Create and implement policies, procedures, and plans to proactively improve Playcare and the team members, mitigate risk, and provide a safe working environment.
• Ensure Excellence in Execution: Lead the team, organize the operations of Playcare, ensure standards are met or exceeded, and be accountable for the team goals while contributing to the overall resort and corporate goals/initiatives.
• Attitude is Everything: Be friendly, personable, and empathetic, have a proven track record of maintaining a calm, professional demeanor in stressful situations, and prioritize and adapt in a constantly changing business and environmental setting.
• Develop Great People: Talent attraction/retention, proper training, active listening, timely coaching, and positive recognition.
• Serve First: Prioritize the growth, well-being, and empowerment of your team through encouraging and actively participating with them on skill development, and providing an inclusive, welcoming environment with the proper tools, resources, and expectations to perform their role.
• Foster a Caring Safety Culture: Achieve the goal of zero work-related injuries.

• This position may be for you if you have:
• Achieved an Associate's degree; or five years related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient knowledge of Word processing, Excel spreadsheet software, payroll systems, ordering systems, and other Word-based computer programs.
• A valid driver's license.
• A willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Able to lead a team and work with others effectively.
• Able to work some weekends, holidays, and special events.