Automotive Sales and Service Specialist

6 days ago


Austin, Texas, United States Lamb's Tire & Automotive Full time

As a key member of the Lamb's Tire & Automotive team, you will play a crucial role in delivering exceptional customer experiences while promoting our products and services.

The estimated salary for this position is $45,000-$65,000 per year, depending on experience.

About Us:

Lamb's Tire & Automotive operates multiple locations in Central Texas and is committed to providing quality automotive repair and preventative maintenance services. Our ASE certified technicians are dedicated to helping customers with a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

Responsibilities:

  • Promote all Lamb's Tire & Automotive products and services by following company standards and expectations
  • Greet customers professionally and courteously both in person and over the phone using standardized customer service techniques
  • List and document customer concerns; inspect vehicle and refer to service history to accurately identify and verify customer service needs
  • Recommend services according to knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer
  • Promote sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements
  • Provide customers with accurate quotes that include cost and time of completion for approved services
  • Follow proper procedures when cashing out customer tickets, including reviewing completed multi-point inspections and explaining applicable warranties
  • Conduct post-repair and declined services follow-up calls to ensure customer satisfaction

Qualifications:

  • High school diploma or equivalent
  • Prior experience as a Service Advisor is helpful but not required
  • Professional appearance and ability to work in a process-driven environment
  • Possess valid driver's license or obtain one within 30 days of hire date
  • Ability to work at least five days, including weekends

Benefits:

  • Competitive bi-weekly pay
  • Tuition reimbursement up to $3,000 annually
  • Paid vacation and sick time
  • Six paid holidays
  • Medical, dental, and vision insurance (effective first of month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement


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