Ziegler CAT is seeking a skilled Shop Supervisor to oversee the daily operations of our service team. As a key member of our team, you will be responsible for ensuring the efficient and safe completion of service calls, while also developing and coaching our technicians to achieve exceptional results.

• Service Call Labor Management: Assign work to technicians, approve employee time, and monitor service calls to ensure estimates are met.
• Safety, Contamination Control, and Quality: Complete incident reports, conduct branch safety walks, and ensure all appropriate PPE is used.
• Technical Subject Matter Expert: Provide input on parts inventory, stay up-to-date on new equipment and technical hot topics, and answer technician questions.
• Training and Coaching: Coach technicians on completing service calls, conduct coaching and performance action conversations, and plan training for technicians.
• Employee Management: Complete annual employee performance reviews, maintain employee records, and support employee career development.

• 2-year technical degree preferred; High school degree required
• 5+ years of technical or mechanical knowledge strongly preferred
• 3+ years of leadership experience required
• Strong computer skills required (MS Office products)
• Strong people leader who develops employees through coaching and feedback

Ziegler CAT is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.