Network Infrastructure Specialist

3 weeks ago


Chicago, Illinois, United States RKON inc Full time
About RKON Inc.
RKON Inc. is a leading provider of IT migration and transformation services for the Mergers and Acquisitions market. Our company has received recognition as one of the 100 best places to work in IT, highlighting our competitive advantage of empowering thought leaders and providing cutting-edge solutions for the fast-paced industry of private equity.

Job Description:
We are seeking ambitious professionals to join our award-winning team. The primary responsibility of the RKON Network Support Operator, Tier II will be to provide daily support of RKON managed services clients' environments sufficient to ensure meeting client service levels agreements (SLAs). This includes troubleshooting connectivity issues at the network level for managed services: WAN, LAN, WLAN, remote access, routers, firewalls, and switches.

Key Responsibilities:
  • Troubleshoot network connectivity issues for managed services: WAN, LAN, WLAN, remote access, routers, firewalls, and switches.
  • Implement Firewall security policies as defined by customer requirements.
  • Configure/adjust/maintain SASE/SSE solutions as defined by customer requirements.
  • Troubleshoot SASE/SSE solutions independently and escalate to vendor when necessary.
  • Support and upgrade devices across multi-tenant, data center, cloud and branch office deployments.
  • Implement new Site-to-Site VPN & Client to Site VPN.
  • Maintain expert-level knowledge of GAIA, FortiOS, JunOS, PAN, Meraki and Ivanti operating systems.


Requirements:
  • 3-5 years minimum of similar work experience in a client-facing role.
  • Demonstrate a clear understanding of networking protocols and network security best practices.
  • Experience supporting and implementing network infrastructure (firewalls, routers, switches, wireless controllers/access points).
  • Hands-on experience with one or more of the following technologies: Cisco Meraki, Fortinet, Juniper, Ivanti and Check Point Next Generation Firewalls and related blade technologies.


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