Senior Field Service Engineer
4 hours ago
ASM is a leading global supplier of products, services, and materials for semiconductor processing. As a Field Service Engineer, you will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment at ASM's global customer locations. You will create and maintain a high level of customer delight through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality. Travel of 25-75% for both domestic and international locations may be required.
Key Responsibilities
- Perform installations, preventative maintenance, and remedial repair maintenance on complex electronic/electro-mechanical semiconductor capital equipment.
- Create and maintain a high level of customer delight through advanced customer service skills.
- Implement fast, quality responses to internal and external customers.
- Maintain a safety-first mentality.
- Travel of 25-75% for both domestic and international locations.
- Minimum of an Associate Degree from an accredited school in electronics/electro-mechanical discipline or equivalent military technical training.
- 1-year field service/customer support experience and/or 1 year manufacturing experience in final assembly or test of semiconductor capital equipment.
- Knowledge in any or all of the following areas is a plus: wafer fab, closed-loop gas, and vacuum control, RG induced plasma, electro-pneumatic controls, microprocessor-based controllers, robotics, basic concepts of software, toxic and/or flammable gasses and acids.
At ASM, we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what makes us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.
So, if you are a motivated and skilled individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity to join our team and unleash the power of an open mind.
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