Automotive Service Representative Expert

6 days ago


Kenner, Louisiana, United States Toyota of Kenner Full time
Key Responsibilities

The successful candidate will be responsible for:

  • Greeting customers and assisting them with their service needs
  • Conducting comprehensive vehicle inspections and accurately diagnosing any issues
  • Creating detailed service estimates and explaining them to customers
  • Communicating with technicians about necessary repairs and providing updates to customers
  • Recommend additional services based on vehicle needs and manufacturer recommendations
  • Scheduling appointments and managing the service department's schedule
  • Maintaining accurate records of service history and communicating them to customers
  • Handling customer inquiries and complaints in a professional and timely manner
  • Utilizing dealership management software to maintain customer and vehicle information
  • Upselling products and services to customers to meet or exceed sales targets
  • FOLLOWING UP WITH CUSTOMERS AFTER SERVICE TO ENSURE SATISFACTION

For this role, you should have high school diploma or equivalent, previous experience as an Automotive Service Advisor or in a similar customer service role, strong communication and interpersonal skills, knowledge of automotive mechanical systems and terminology, ability to multitask and prioritize responsibilities, basic computer and math skills, and a valid driver's license and clean driving record.



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